OPINION | Patrick Katende | Customer service has become one of the most defining measures of business success. We live in a time when the distance between a brand and its customer can determine its relevance, and where accessibility is no longer a convenience but an expectation. Across industries—banking, telecom, healthcare, …

KAMPALA, UGANDA | Xinhua | Ugandan forces on Saturday thwarted a series of coordinated attacks by unidentified armed groups targeting military and police installations in the western part of the country, said the Uganda Peoples’ Defense Forces (UPDF). In a statement issued in the Ugandan capital of Kampala late Saturday, …

KHARTOUM | Xinhua | Along the rugged road stretching between the city of El Fasher and the town of Tawila in Sudan’s North Darfur lay a landscape heavy with pain and disbelief. Thousands of civilians — barefoot, weary, and silent — carried what little remains of their lives as they …

Kampala, Uganda | THE INDEPENDENT | Housing Finance Bank (HFB) has partnered with WaterQuip Uganda Limited to install a water purification system at St. Joseph’s Nursery and Primary School in Nansana, improving access to safe drinking water for over 900 pupils and staff. The initiative, part of HFB’s Water Supply …

As Uganda’s on-demand delivery market expands with growing digital adoption, Glovo has positioned itself as a key player driving convenience, innovation, and inclusion. Since entering the Ugandan market, the tech-enabled platform has transformed how consumers access food, groceries, and essential goods—bridging local businesses with digital opportunities. At the center of …

How government’s borrowing spree is leaving citizens bearing the cost Kampala, Uganda | Julius Businge | At dawn, the roar of engines rises above the quiet streets of Entebbe as David Tumusiime, 47, prepares for his daily commute to Kampala. Like thousands of other motorists, he joins the line snaking toward the …

LONDON, UK | Xinhua | Arsenal extended its lead at the top of the Premier League table with a 2-0 win away to Burnley on Saturday. Mikel Arteta’s side was off to a quick start with Viktor Gyokeres heading in Gabriel Magalhaes’ cross after just 14 minutes and Declan Rice …

Government has unveiled a 30+ member committee to oversee its activities in the bloc Kampala, Uganda | Julius Businge | Uganda has launched its African Continental Free Trade Area (AfCFTA) National Implementation Committee (NIC), signaling a renewed push to leverage the continent’s single market for goods and services. The committee, comprising …

TASS FACTBOX | On October 30, 2025, US President Donald Trump announced that he had instructed the Department of War to begin nuclear weapons testing because “other countries are doing the same,” without specifying which countries he was referring to. TASS FACTBOX editors have compiled a nuclear testing history digest. …

Kampala, Uganda | THE INDEPENDENT | Uganda Breweries Limited (UBL) has launched its 2025 festive gifting campaign under the theme “Our brands are the ultimate gift for a cheerful season,” introducing a new personalization feature that allows customers to engrave or label hampers with names or company logos at no …