Now Café Javas in Nairobi

Anita Nkirote, a journalist based in Nairobi said: “Kenyans love having coffee especially after work, most meetings are done in restaurants and they are hot spots.”

“If you are new, you have so many customers as they sample your products; the challenge is maintaining the clientele,” she says.

Good customer care

Café Javas has stood out for its customer care in Uganda’s crowded restaurant arena. Dressed in cream tops and chocolate brown aprons, waitresses always usher in customers saying ‘You are welcome’ amid a host of other enticing services offered. A few of the chain’s customers attest to its unique services.

Kavuthi Serunkuma, CEO of Kampala Food Network (a grouping of food lovers) and who has been to Café Javas on a number of occasions speaks on why she thinks the restaurant will have a fair chance at its new venture.

“The customer care is very good and they do not discriminate and there is organization and order when you walk in. They have streamlined their operations,” she said.

Serunkuma also said the management of Café Javas has done a lot to retain and lure more customers. “Their food is consistent, their portions are large and ambience is good.” She added that the restaurants are always clean.

Tony Katungi, another regular at the restaurant says the quality and quantity of their food is consistent no matter the branch you are.

“It is also conducive for the Muslim community because they do not serve pork and beer. Above all their customer care is very good.”