OPINION | Patrick Katende | Customer service has become one of the most defining measures of business success. We live in a time when the distance between a brand and its customer can determine its relevance, and where accessibility is no longer a convenience but an expectation. Across industries—banking, telecom, healthcare, …
Read More »
Business executives must remember that customers are human beings navigating the same economic storms COMMENT | SIMON DDEMBE | The year 2025 has tested the resilience of many Ugandans. Business activity has remained sluggish, household incomes continue to shrink, and countless families are struggling to stay afloat. One clear example comes …
Read More »
Kampala, Uganda | THE INDEPENDENT | Fresh Dairy has once again purposed to address the ever-changing needs and preferences of its customers by revamping its flavoured milk with a new look and slim pack addition. Flavoured milk is popular for being an on-the-go ready-to-drink and is great for during and post …
Read More »
Johannesburg, SA | Xinhua | South Africa will utilize biometrics-driven border control systems and robotics in its airports to improve customer experience and boost security, said Airports Company South Africa (ACSA) Friday. “We are currently busy with a number of initiatives that will harness the power of artificial intelligence (AI) and …
Read More »
Kampala, Uganda | THE INDEPENDENT | The Constitutional Court sitting in Kampala has ruled as illegal a request by the Uganda Revenue Authority (URA) to all banks to provide it with all the details of their customers. In a lead judgement written by Justice Christopher Madrama Izama, the court found that …
Read More »
BoU says it’s not responsible for secrecy of customers’ information Kampala, Uganda | ISAAC KHISA | Privacy of customer data is the bedrock of the banking sector around the world but for a section of Uganda’s commercial banks, this code seems to be slowly eroding— posing a big risk to the industry …
Read More »
Kampala, Uganda | THE INDEPENDENT | The National Identification and Registration Authority- NIRA and telecom companies are now able to match and verify customer’s information against the national identification database. This follows the provision of connectivity to the Application Programming Interface (API) at NIRA, according to the Uganda Communications Commission (UCC). …
Read More »
THIS WEEK: Banks sue URA over customer data Kampala, Uganda | THE INDEPENDENT | Banks under their umbrella body, Uganda Bankers Association have dragged Uganda Revenue Authority (URA) to court over a directive by the tax revenue collection body to banks to submit information of their customers including account name, Tax …
Read More »
Kampala, Uganda | THE INDEPENDENT | Century Bottling Company Limited (Coca-Cola) is running a promotion called “Vimba ne Coca-Cola, an Under the Crown (UTC) promotion that is seeing hundreds win instant airtime and cash prizes. The promotion, which started towards the end of last year, is running up to March …
Read More »
By Patrick Kagenda What is your day like? I wake up at 5 am, read my email, make a few communications and by 6:45am take my children to school. By 7:45am I am at the shop. After ensuring that all the shops are open and every thing is in order, …
Read More »
The Independent Uganda: You get the Truth we Pay the Price
