Tag Archives: customers

However, more than three-quarters of the respondents are willing to recommend insurance in the future Kampala, Uganda | JULIUS BUSINGE | Uganda’s insurance industry survey released on Sept.26 during the 57th CEO breakfast meeting in Kampala has provided valuable insights on customer satisfaction levels. One central question, “are customers satisfied with …

Kampala, Uganda | THE INDEPENDENT | Absa Bank Uganda has treated several of its customers to an end-of-year cocktail evening at the Sheraton Kampala Gardens to appreciate them for continuing to do business with the bank. The outdoor evening  was defined by lively social interactions and laughter, cocktails and entertainment …

COMMENT | LYNDA NABAYIINDA |  “Lynda, my phone has been stolen, please help me block my number, they are contacting my people asking them for money!” Emily, my S6 OG heaved into my ear. She had reached her Gamba N’ogu or so she thought. Such are calls I get frequently from …

Kampala, Uganda | THE INDEPENDENT | As one of the strategies to further improve customer experience and deliver services to its customers conveniently, Equity bank has launched a high-tech contact centre. The new Contact Centre will allow the Bank to deliver improved support conveniently to the nearly 1.6 million customers 24/7. …

COMMENT | HENRY NJOROGE | There’s no doubt that the COVID-19 pandemic has impacted Uganda in both an undesirable and positive way to some extent and this trend will continue– at least for the next couple of years. The last few weeks have been uneventful for the larger part of private …

COMMENT | Patricia Kiconco | It’s easy for any business to tout away how it runs on a customer-centric approach and how customer is king. Appreciating the value of the customer to any business is one thing but how an organization structures its interaction with the customer, and the measures devised …

How to win back lost customers and drive new loyalty COMMENT | Nellie Mwandha |  At the start of this year, while the coronavirus was ravaging the foundations and systems of the world, there’s no part of our core as the human race that was not tested and suffocated in the …

Kampala, Uganda | THE INDEPENDENT | Business owners in shopping malls around Kampala are decrying low turn up of customers as they reopened last week. President Yoweri Kaguta Museveni last week allowed shopping malls to reopen as he partially lifted the coronavirus (COVID-19) lockdown that had lasted over two months. …

Moscow, Russia | AFP |  When Moscow authorities closed non-essential businesses to stop the spread of the coronavirus, Boris Kupriyanov began to personally deliver books to his customers. This, he said, has helped him and his indie bookstore survive over the past two months. “In many ways this has become our …

Kampala, Uganda | THE INDEPENDENT  | An expresso in the banking hall! Standard Chartered bank has partnered with Endiro Coffee to serve its customers at the main branch with a cup of coffee whenever they go to transact business. The arrangement named “coffee banking” will be a first for a bank …