Kampala, Uganda | THE INDEPENDENT | Ugandans and companies buying insurance policies will likely pay higher premiums after insurance companies discovered widespread fraud by hospitals and some customers in the medical insurance side. The increased premium cost is a direct impact of fraud in insurance with insurers moving to cover that …
Read More »Put customers at centre of your business, hoteliers urged
Kampala, Uganda | JULIUS BUSINGE | Horst Schultze, the co-founder of Ritz Carlton Hotels, President and Chief Executive Officer of WP Hospitality has urged players in hotel and tourism sectors to put their customers at the centre of their service so they can post impressive growth numbers. Schultze was at the …
Read More »Jambojet widens payment options for its customers
Kampala, Uganda | ISAAC KHISA | Kenya Airways subsidiary, Jambojet, has widened ticket payments options with the introduction of MTN and Airtel Money services. This will enable travelers to book flights online, at call center or at their offices using the two mobile money optionsand obtain an e-ticket. Jambojetrecently launched its …
Read More »Qatar Airways cuts prices to woo customers
Kampala, Uganda | THE INDEPENDENT | Middle East carrier, Qatar Airways, is slashing prices by up to a quarter to customers, increasing competition in the aviation industry. The airline announced that it will offer passengers discounts of up to 25 % on all cabin classes. Passengers travelling with friends and …
Read More »aYo Uganda micro insurance hits 500,000 customers
kampala, Uganda | JULIUS BUSINGE | Over 500,000 customers have signed up for MyHospital and MyLife micro-insurance covers offered by aYo Uganda Limited since opening shop in Uganda in Sept. 2016. This was confirmed by the firm’s Chief Executive Officer, Edwin Kwesiga. aYo Uganda is a subsidiary of aYo Holdings Limited, …
Read More »Jumia widens payment options for customers
Kampala, Uganda | THE INDEPENDENT | Online shopping platform, Jumia, has widened payment options for its customers through partnership with Barclays Bank. This is to enable online shoppers pay for their goods and services using Barclays Bank credit cards at the point of delivery to enhance convenience. Initially, customers were limited …
Read More »MTN to reward Mobile Money customers
Kampala,Uganda | THE INDEPENDENT | MTN Uganda has unveiled Mobile Money Month aimed at creating a platform to gather feedback from customers, resolve customer issues, carryout product education and reward customers across various touch points. The MTN Mobile Money service has been in operation for the last eight years and now …
Read More »GOtv to spend Shs100million on customers in the new promotion
Kampala, Uganda | THE INDEPENDENT | GOtv Uganda, a subsidiary of MultiChoice, plans to spend Shs100 million to its customers in a new campaign dubbed Kwata Kavu to reward, appreciate and encourage their loyalty. “Our primary focus this year as a brand has been on our customers, who we intend to reward …
Read More »MTN explains standoff with customers
By Julius Businge Uganda’s largest telecommunication firm, MTN has today clarified on reports that a good number of its customers are not happy with its data services. Speaking to journalists at the company’s headquarters in Kampala on Nov. 18, the company’s CEO, Brian Gouldie, said MTN has all the experience …
Read More »Why do customers fear banks?
By Annette Kuteesa and Corti Paul Lakuma To be successful, lessons in financial matters must involve simple decision-making rules In Uganda, many point to the success of mobile money in improving financial inclusion by promoting peer-to-peer money transfer. The widespread presence of mobile service stations and variety of services, particularly …
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