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Tag Archives: customers

MTN explains standoff with customers

By Julius Businge  Uganda’s largest telecommunication firm, MTN has today clarified on reports that a good number of its customers are not happy with its data services.  Speaking to journalists at the company’s headquarters in Kampala on Nov. 18, the company’s CEO, Brian Gouldie, said MTN has all the experience …

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Why do customers fear banks?

By Annette Kuteesa and Corti Paul Lakuma To be successful, lessons in financial matters must involve simple decision-making rules In Uganda, many point to the success of mobile money in improving financial inclusion by promoting peer-to-peer money transfer. The widespread presence of mobile service stations and variety of services, particularly …

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