By Magnus Mazimpaka The International Telecommunication Union (ITU) appointed MTN’s Chief Operations Officer for Rwanda, Andrew Rugege, to head its Eastern Region. In five years Rugege has overseen MTN Rwanda grow from just 300,000 to almost 3 million subscribers. Magnus Mazimpaka spoke to him about his time at the …
Read More »Rwanda fights poor customer care
By Magnus Mazimpaka More than 80% of customers in Rwanda lack alternative services and are forced to shop or visit the same businesses no matter how their services are. The Rwanda Institute of Policy Analysis and Research (IPAR) released a report last month revealing the status of customer service delivery …
Read More »Advisor Tony Blair returns to Rwanda
By Magnus Mazimpaka On May 10, former British Prime Minister Tony Blair and his team had a luncheon with President Paul Kagame at state house in Kigali. Later, at a joint press briefing on Blair’s third visit to Rwanda, President Kagame told journalists that he was happy to have ”ur …
Read More »Rwanda budget offers stimulus package
By Magnus Mazimpaka Rwanda increased its spending by 24%, the raise mainly acting as a stimulus package to protect the economy against the current global financial crisis. Expenditure increased to Frw838 billion this financial year 2009/10 from Frw674 billion last year. There was a slight increase of Frw26 billion from …
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